Management Consulting Firm
Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government As reviewed by Ted Gaebler, author of Reinventing Government: “Customer Service.Gov is a user’s guide for applying technology tools and the ten principles of citizen and customer-centered public service to help governments develop and deliver better products and services. The chapters on…
“Big Data” Promises a Revolution by Bruce McClendon and Wally Hill It’s called “big data.” And big it is. This emerging field promises to revolutionize government and business. How? By capturing, curating, managing, processing, and analyzing with computers valuable information stored in vast databases. Information technology combined with predictive analytics makes it possible to identify…
The City of San Luis Obispo retained Citygate Associates to conduct an organizational assessment of the Community Development Department including: 1) Administration; 2) Development Review; 3) Long Range Planning; and 4) Building and Safety. The objective of the study is to review current conditions, evaluate future service demands, analyze opportunities for organizational changes and process…
March 16, 2012 “We know that predicting the future is at best difficult, particularly in today’s chaotic times. Regardless of that reality, organizations still only have two choices: either plan for the future or do not plan. Failure to plan is planning to fail. Strategic planning is one method by which an organization can plan…
William Sager, Senior Associate “Our Strategic Planning Process Leader” We know that predicting the future is at best difficult, particularly in today’s chaotic times. Regardless of that reality, organizations still only have two choices: either plan for the future or do not plan. Failure to plan is planning to fail. Strategic planning is one method…
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