Customer Service.Gov – New book published by Citygate Press available now; written by Citygate consultant Bruce McClendon Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Community Development Department Consulting, Information Technology, Strategic Planning August 21, 2013 Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government As reviewed by Ted Gaebler, author of Reinventing Government: “Customer Service.Gov is a user’s guide for applying technology tools and the Read More
Citygate Consultant Bruce McClendon Co-Authors “Big Data” Promises a Revolution in ICMA Public Management Magazine Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Information Technology, Local Government, Strategic Planning August 15, 2013 “Big Data” Promises a Revolution by Bruce McClendon and Wally Hill It’s called “big data.” And big it is. This emerging field promises to revolutionize government and business. How? By capturing, curating, managing, processing, Read More
Citygate kicks off San Luis Obispo Community Development Assessment next week; other projects recently started Categories: Community Development, General Management Consulting, In the News, Management Consulting, Strategic Planning Tag: Community Development Department Consulting, Community Development Review, Management Audit, Management Review, Master Plan, Performance Audit, Standards of Coverage Response, Strategic Planning November 21, 2012 The City of San Luis Obispo retained Citygate Associates to conduct an organizational assessment of the Community Development Department including: 1) Administration; 2) Development Review; 3) Long Range Planning; and 4) Building and Safety. Read More
Citygate has published a new Cornerstone article! “We’ve Reinvigorated Strategic Planning! Using Values & Actionable Plans” Categories: Fire Protection and Emergency Services Consulting, General Management Consulting, In the News, Strategic Planning Tag: Building Department Review, Community Development Department Consulting, Fire Services Study, Strategic Planning, William Sager March 16, 2012 March 16, 2012 “We know that predicting the future is at best difficult, particularly in today’s chaotic times. Regardless of that reality, organizations still only have two choices: either plan for the future or Read More
We’ve Reinvigorated Strategic Planning! Using Values & Actionable Plans Categories: Cornerstone, Fire Department Consulting, General Management Consulting, In the News, white papers, William Sager Tag: Strategic Planning March 16, 2012 William Sager, Senior Associate “Our Strategic Planning Process Leader” We know that predicting the future is at best difficult, particularly in today’s chaotic times. Regardless of that reality, organizations still only have two choices: Read More