Customer Service.Gov – New book published by Citygate Press available now; written by Citygate consultant Bruce McClendon Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Community Development Department Consulting, Information Technology, Strategic Planning August 21, 2013 Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government As reviewed by Ted Gaebler, author of Reinventing Government: “Customer Service.Gov is a user’s guide for applying technology tools and the Read More
Citygate Consultant Bruce McClendon Co-Authors “Big Data” Promises a Revolution in ICMA Public Management Magazine Categories: Bruce McClendon, General Management Consulting, In the News, Uncategorized Tag: Authors, Books, City Management, Information Technology, Local Government, Strategic Planning August 15, 2013 “Big Data” Promises a Revolution by Bruce McClendon and Wally Hill It’s called “big data.” And big it is. This emerging field promises to revolutionize government and business. How? By capturing, curating, managing, processing, Read More
Customer Service in an Upswing Housing Market: Getting Prepared! Categories: Cornerstone, General Management Consulting, In the News, Jay Corey, Management Consulting, white papers Tag: Animal Care and Control, City Management, Community Development, Community Development Consulting, Customer Service, Economic Development, Information Technology, Local Government Agency, Planning July 1, 2013 By Jay Corey, MPA Principal Citygate Associates, LLC Demand for housing throughout California is once again on the upswing. Inventories are down and buyers who have been sitting on the sidelines are now jumping Read More
Cost benefit analysis: small cities disincorporate now! Categories: Cornerstone, General Management Consulting, In the News, Jay Corey, Management Consulting Tag: Animal Care and Control, City Management, Fire Services Consulting, Information Technology, Joint Venture Between Cities, Law Enforcement Consulting, Parks and Recreation, Public Safety February 1, 2010 By Jay Corey, February 2010 Right. Not going to happen in my lifetime or yours. Having stipulated to the obvious, most professional municipal government officials would admit, albeit not in public, that many small Read More