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Citygate Associates, LLC

Management Consulting Firm

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CITYGATE HAS COMPLETED ON THE ORDER OF 500 CONSULTING CONTRACTS FOR OVER 250 GOVERNMENT AGENCIES

What leaders are saying about Citygate

“I am impressed at the exhaustiveness of your study, impressed at the honesty and candor with which you expressed your findings; I am very impressed at the constructive tone of it, and that you came in under budget as well. So, thank you very much. I think that this document is going to be a cornerstone for us for the next five, ten, twenty, half a century.”

- Luke Garrot, Councilman   Salt Lake City, UT
  See what others are saying about Citygate

“I really, really enjoyed reading your work product. I appreciate the fact that it was direct, it was constructive, and…it wasn’t finger-pointing, it was just…the facts. And I think that the money was well spent.”

- J.T. Martin, Council Member   Salt Lake City, UT
  See what others are saying about Citygate

“I think Citygate has done a great job. It seems like you’ve been most thorough and even-handed in your evaluations and you’ve given us certainly a lot of suggestions and guidelines to work with.”

- Council Member   City of Vista, CA
  See what others are saying about Citygate

"I was absolutely thrilled with the report because it was very comprehensive, very detailed."

- Rita Geldert, City Manager   City of Vista, CA
  See what others are saying about Citygate

Proudly serving local governments like…

Community Development Management Consulting

Practitioner Community Development Consultants

EVERY member of our team has served as Department Director or City Manager. In addition, we have conducted over 30 consulting studies focused on community development, planning, building, code compliance, and development review permitting processes. We have served agencies of various sizes and complexities, including Clark County, Washington; Ogden and Salt Lake City, Utah; Reno, Nevada; Lee County, Florida; the counties of Sacramento and San Diego and the cities of Vista, Carlsbad, and Corona, California, as well as many other agencies in California.

The Outcome is Everything

  • We possess hands-on experience in a variety of municipal government settings in analyzing and developing effective and realistic cycle time standards and performance measurements driven by customer service.

  • Closing the gaps that create interdepartmental coordination problems is our specialty. We eliminate dysfunctional silos!

  • We establish credible dialogue with your community’s developers, business associations, environmentalists, and neighborhood groups during our review process. We ensure that all sides have been heard prior to our making recommendations to executive leaders and elected policy setters.

  • We are committed to producing outcomes and results, not reports with recommendations that may never be implemented. Our recommendations are customized for each project we undertake through our highly iterative, transparent, and collaborative approach. We have unmatched experience with actually implementing the recommendations we make, and we understand the many challenges that community development departments will face as they begin to make changes to current processes and procedures.

Our Community Development experts assist with the following services:

Customer Service Enhancement

As public servants, everything we think, say, and do starts with the customer in mind. One of our team members is the country’s leading authority on customer service in the public sector. Our team has instituted customer service improvement initiatives in dozens of cities and counties. Our team ensures that services to all customer groups are recognized, monitored, reported out, and continually improved. We emphasize keen management of the credibility, timeliness, predictability, and sensitivity of development, special studies, and environmental review processes. We provide rapid problem-solving and early assistance techniques than can be institutionalized to ensure applications and projects are not unnecessarily delayed.

Sample Community Development Reports

Workflow Analysis

Citygate develops a profile of your organizational and functional structure to gain an understanding of how functional responsibilities are distributed and to determine how these structures and responsibilities support responsiveness to the stakeholders and customers. We assess which work units perform specific services, the level of functional interdependence, areas of potential overlap or duplication, formal and informal communications, and the effectiveness of interdepartmental coordination.

Sample Community Development Reports

Best Practice Peer Review

We define the most contemporary and useful recommendations possible by presenting best practice techniques used in comparably sized and comparably growing agencies, both regionally and throughout the United States, and by understanding the state-of-the-art standards promoted through published journals (including the American Planning Association), national data, and case studies. Members of Citygate’s team have had numerous books published by the APA. In addition, they have authored many articles that have been printed in the APA’s national journal and have presented regularly at APA annual conferences.

Sample Community Development Reports

On Time Development Permitting Review Process Improvement

We help everyone involved in the development review permitting process to see and understand the big picture. We help agencies vastly improve their development review-permitting program by tearing down the formal and informal walls that exist between functions. We put the customers’ needs first and focus on eliminating multiple rounds of plan check and application corrections.

Sample Community Development Reports

Interdepartmental Coordination and Team Building

Our specialty is closing the gaps that create interdepartmental coordination problems. We eliminate dysfunctional silos! We have helped institute many highly focused and well-disciplined interdepartmental Development Review Teams that routinely exceed customer expectations.

Sample Community Development Reports

Productivity Improvement

Everything we do is aimed at increasing productivity without sacrificing quality. We can streamline processes, dramatically improve permit approval time and accuracy, eliminate wasteful meetings, and increase employee engagement. We know how to use information technology, e-government, and social media to make permitting processes and procedures more efficient and effective, promote civic engagement, and improve customer service.

Sample Community Development Reports

Full Cost Recovery

We help community development departments create financial independence to achieve a business-like environment. We help agencies find ways for new development to fully pay for itself; the development review permitting process to operate like a business; good urban planning and good civil engineering to no longer compete for resources with police and fire services; staff to have a stake in operational efficiency and effectiveness; and financial accountability and compliance with state law to increase.

Sample Community Development Reports

Five-Year Strategic Plan: Building for Your Community

Strategic plans define your overall mission, guiding principles, strategic initiatives, and required disciplines. Focusing on environmental preservation, quality of life, and economic development and fostering livable communities is central to development. Citygate always develops recommendations that support your strategic goals and reinforce the required disciplines. Our recommendations are designed for implementation: we show the relative priority of each recommendation, the anticipated benefit, the party responsible for implementation, and how implementation should be monitored.

Sample Community Development Reports

Involvement of Stakeholders

The involvement of stakeholders, both internal and external, is essential for a study to have a successful outcome and to produce tailored recommendations that will address the real issues in the community and Department. The first principle of customer-centered public service is the essential prerequisite of listening to customers, really hearing them, and then aggressively responding to what you hear, see, and learn. To facilitate this, we conduct confidential internet-based citizen/customer surveys, employee surveys, and focus groups of varying customer types (residential, commercial, industrial, and “mom and pop” development).

Sample Community Development Reports

Watch highlights from our recent Building Services review presentation to Salt Lake City

Distinctive by Culture

Beyond the individual competencies of our consulting staff, Citygate is a character-driven organization. We believe that character attributes such as diligence, honor, discretion, responsibility, thoroughness, and sincerity, while individual matters, also greatly affect all those who come into contact with the individuals who focus on it.

As public servants, everything we think, say, and do starts with the customer in mind. Community development departments have an array of customers and stakeholders, all of whom have different needs. It is important that the services to all customer groups are recognized, constantly monitored, and continuously improved.

    Citygate In the News…

    • Citygate Selected for 30-Day After-Action Report after Assisting Los Angeles County  with Review of Sewage Spill

      Citygate Selected for 30-Day After-Action Report after Assisting Los Angeles County with Review of Sewage Spill

      July 30, 2021
    • Citygate’s Fire Districts Deployment and Fiscal/Governance Options Analysis for Solano County LAFCo Accepted

      Citygate’s Fire Districts Deployment and Fiscal/Governance Options Analysis for Solano County LAFCo Accepted

      December 18, 2020
    • Monterey County Resource Management Agency to Be Reorganized Based on Report by Citygate

      Monterey County Resource Management Agency to Be Reorganized Based on Report by Citygate

      September 13, 2020
    • Citygate Report Recommends Reorganization of Monterey County Resource Management Agency

      Citygate Report Recommends Reorganization of Monterey County Resource Management Agency

      July 26, 2020
    • Organization Led by Citygate Senior Associate Bill Cook Receives National Award

      Organization Led by Citygate Senior Associate Bill Cook Receives National Award

      February 2, 2019
    • Citygate Performance Review Assists in Streamlining Permitting Process in Clark County, Washington

      Citygate Performance Review Assists in Streamlining Permitting Process in Clark County, Washington

      September 18, 2018

    Our Team

    Citygate Local Government Staff

    Project Experience

    ClientProject
    Salt Lake City, CAEvaluation of the implementation of the building services process review previously performed for Salt Lake City, Utah.
    Foster City, CAIndependent operational assessment of the outstanding sponsorship fees that are owed and collectable for Foster City, California.
    Goleta, CAIndependent operational and organizational assessment of the Departments of the City Manager and Neighborhood Services and Public Safety, to include each division within both departments.
    Clark County, WAEvaluation of the permit center operations of the Community Development Department of Clark County, Washington, analyzing the practices of the Department from the viewpoint of its stakeholders and customers, evaluating internal procedures, reviewing employee development, and examining the current budget and funding levels.
    Grants Pass, OROperations plan for the Community Development Programs, focused on the Planning Services, Building Services, and Parks and Community Development Management divisions, as well as an organizational structure review of the Public Works Department.
    Salt Lake City, UTReview of Salt Lake City’s building services process as part of an effort to support economic development. See highlights from our recent final report presentation above!
    Goleta, CAIndependent operational and organizational assessment for the Planning and Environmental Review Department.
    Healdsburg, CAAssessment of the Community Development Center’s organizational structure, staff capacity, policies, processes, practices, and documentation.
    Ojai, CAIndependent management audit of the Community Development Department, including organizational structure, staffing, and workload with the intention to improve Department processes and customer service.
    San Luis Obispo, CAProvide Customer Service Consulting for the Community Development Department’s Building and Safety Division.
    Salinas, CAOrganizational analysis and strategic plan for implementation of improvements for the City’s Permit Center and Planning Division of the Community and Economic Development Department.
    San Luis Obispo, CAOrganizational assessment for the Community Development Department.
    San Diego County, CAFunctional and organizational analysis of the Department of Planning and Land Use and associated land development services in the County.Development review process assistance as a follow-up to Citygate’s Functional and Organizational Analysis of the Department of Planning and Land Use in 2008 to improve the development permit review process and improve the customer experience.
    San Clemente, CAManagement review of the policies, procedures, management, staffing, and operations of San Clemente’s planning, building, and code compliance processes.
    Sacramento County, CAPerformance audit of the Planning Department and the Department of Environmental Review and Assessment (DERA).
    Solano County, CAOperational review of the development permit process for Solano County’s Department of Resource Management.
    Salt Lake City, UTConduct interviews regarding the effectiveness of the City’s planning program and processes, and based on issues identified in Phase I, perform a detailed analysis of the planning program in Phase II. (view update on study here)Separately, management and performance audit of the Redevelopment Agency to assess the current management systems and processes to determine if there are changes that will improve the cost effectiveness of RDA programs.Additionally, management audit of the City Engineering Division.
    Ogden, UTPerformance audit of the Community Development Department.Separately, general management and operations study of the Ogden City Code Enforcement program.
    West Linn, ORAnalysis of the City of West Linn building revenues and expenditures to make recommendations on achieving a balanced budget.
    Atwater, CAPart-time interim Community Development Director services and an organizational assessment of the Community Development Department for the City of Atwater.
    Vista, CAPerformance audit of the City of Vista’s Development Review Process, including the program areas of Planning, Building, Engineering, Inspection Services, and other municipal functions the relate to the Development Review Process.
    Modesto, CARedevelopment and economic development technical assistance services for the City of Modesto.While serving as interim Planning Manager for the City of Modesto, Citygate’s consultant provided an organizational assessment report of the City of Modesto’s Planning Division and the development review permitting process.
    Santa Rosa, CAComparative research on the economic development departments in eight California cities.
    Pittsburg, CAEfficiency review of the Development Permitting programs in the Planning and Engineering operations for the City.
    Jackson County, ORPerformance audit of the Development Permitting Process, including the Planning, Building, Environmental Quality, and Code Enforcement programs of the County’s Roads, Parks and Planning Department
    Carlsbad, CADevelopment Review Process audit, including the program areas of Planning, Building, Housing and Redevelopment, Development Services Engineering, and Fire Prevention.
    Lee County, FLGuidance to the Lee County Community Development Director in the area of state-of-the-art technology support for community development functions.
    Calaveras County, CAPerformance audit of the Planning Department and the Building Department.
    Reno, NVPerformance audit of the Community Development Department.
    Dana Point, CAReview the Planning, Building, and Public Works Counter Operations for the City of Dana Point.Additionally, strategic and tactical guidance in the area of state-of-the-art technology support.
    Placer County, CAProfessional technical services related to the Placer County Executive Office consideration of West Placer projects’ implementation.Professional technical services related to development impact planning as it relates to Police Protection and Prevention services for the Sheriff-Coroner-Marshal Department of Placer County.Recommendation of a recreation program, recreation facilities, and estimated capital and annual operating cost for each of three new developments planned for the County: Placer Vineyards, the Regional University Community, and Placer Ranch.
    Fresno, CAAssistance to the Fresno Redevelopment Agency by providing project management services for the Historic Chinatown project.
    Los Altos, CAPerformance audit of the Community Development Department.
    Modesto, CAPerformance review of the Community Development Department.
    Corona, CAPerformance reviews of the Planning, Building, and Housing and Development Departments.
    Beaverton, ORAssessment of the development review and building inspection processes. Reengineering of selected processes, including staff training and implementation.
    Clark County, WAAssessment of the County’s development review process and strategic plan for the Department. After a two-year implementation period, a second customer/citizen survey was conducted to assess the positive impacts of implementing the changes recommended in the initial study.

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