Leadership Academy

Leadership Course

This leadership course was designed to provide broad knowledge of leadership theories, styles, and methods. Self-analysis will provide foundation for future leaders to select the style of leadership that fits within their strengths. Problem-based learning exercises will allow each student to “practice” leadership and receive feedback from classmates. Practical application of all topics will be stressed throughout each class.

Class	Content
Self Awareness	Identifying strengths, skills, personality, and character
Leadership Perspectives	Identifying leadership styles / self-analysis
Leadership Theories	Exploring leadership theories
Values Leadership	Exploring values-based leadership
Leading vs. Managing	Exploring both disciplines/self-analysis
Emotional Intelligence	Learning to control self
Social Intelligence	Developing awareness of how leaders are perceived

Interpersonal Course

Class	Content
Effective Listening	Examining effective listening methods
Communicating with Power	Exploring effective verbal and non-verbal communication
Constructive Confrontation	Identifying conflict styles and resolution methods
Negotiation	Identifying differences and common ground
Values Analysis	Identifying critical organizational values
Harassment Avoidance	Developing awareness of harassment risk
Stress Management	Identifying causes of stress and dozens of stress management tips and techniques
Time Management	Exploring time management techniques at work that will help you stay balanced and be more effective

Decision Making and Problem Solving Course

Decision-Making and Problem-Solving Course

Making decisions and solving problems effectively is a necessary and vital part of all leaders’ responsibilities. This course is designed to improve decision-making skills. Considerable time will be devoted to problem-based learning and practicing of the decision-making skills.

Class	Content
Decision-Making Styles	Discussing the leading thought processes on decision making
Decision-Making Workshop	Exploring decision-making methods
Attributes of an Effective Decision Maker	Understanding the attributes of an effective decision maker
Business Problem Solving	Discussing tactical steps to solving problems at the workplace
Informed Risk Taking and Innovation	Exploring risk and innovation in leadership
Ethical Decision Making and Problem Solving	Exploring ethics as a foundation of leadership and decision making

Coaching and Performance Management Course

This course was designed to develop an understanding of the importance of creating relationships that will develop a workforce with skills needed to compete in a globalizing world. This training approach looks toward the future rather than the past (as Performance Evaluation does) and encourages team members and leaders to receive constant feedback from relationships, giving everyone a maximum amount of control over their own performance.

Class	Content
The Expert Coach	Exploring the traits exhibited by the best coaches and how these traits can be used by different leadership styles
Coaching Skills and Workshop	Exploring the skills necessary in coaching
Mentoring Skills	Identifying and training mentors
Identifying Potential	Evaluating personnel in experience, skills, and character
Managing High Performers	Identifying and encouraging the next generation of leaders
Delegation Skills	Learning the what, when, and how of delegation
Evaluating Potential versus Performance	Exploring and evaluating critical skills and the encouragement of strengths to propel performance
Goal-Setting Skills	Learning to set SMART goals (sustainable, measurable, attainable, relevant, and time-bound)
Customer Service	Exploring key skills and attitudes necessary to effectively meet customers’ needs

Team Building Course

Team-Building Course

The team-building course will expose participants to the dysfunctions that arise and the antonyms that will propel a team into a collaborative, productive working unit. We will explore building trust—the foundation of all great teams—and how to continue building trust in meetings, in one-on-one conversations, and within team settings. Finally, succession planning methods will be explored so organizational values can be sustained.

Class	Content
Building a Base of Trust	Discussing the foundation of all great teams and how to build trust
Team Dysfunctions	Exploring team dynamics and dysfunctional behavior
Building a Value-Based Team	Exploring how to build a high-functioning team that will sustain itself
Effective Meetings	Learning how to engage team members to participate in effective meetings
Building a Team Belief System	Learning that belief propels behavior
Understanding the Principles of Collaboration	Learning to use deference and boldness properly
Succession Planning	Exploring the identification and training of future leaders that propel organizational values

Change Management Course

Change management course

This course provides a strategic and tactical approach to learning how to lead through change. Skills and understanding are developed concerning how to make fundamental changes in how business is conducted to cope with a new, more challenging environment. Phases of change are studied in depth for understanding that change presents unique challenges to an organization and these challenges need to be anticipated and addressed.

Class	Content
Leading Transformation	Understanding the processes and barriers present in organizational transformation and exploring steps to overcome the barriers
Change Management Steps	Exploring how to navigate change successfully
Building a Flexible Organization	Discovering how to build flexibility into an organization
Change and Transition Management	Exploring traditional change methods
Viral Change	Exploring strategic change
Change Myths	Discussing common change misconceptions

Citygate In the News

Customer Service.Gov Translated to Arabic
March 2, 2016
Steve Harman Performs Executive Search for New Los Angeles General Manager of Personnel
October 24, 2014
Citygate’s Steve Harman assists placement of Provo’s new Police Chief
December 2, 2013
Citygate Associates’ Salinas Community Development Report Adopted
October 22, 2013
Customer Service.Gov
August 22, 2013
Customer Service.Gov – New book published by Citygate Press available now; written by Citygate consultant Bruce McClendon
August 21, 2013

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