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Publications
Citygate Opens Pacific Northwest OfficeWhat Do Your Citizens, Customers, or Employees Really Want?
The Rollout Stage of the Performance Audit Report: Principles and Steps
Business Process Reengineering - A Tool for Change
Organization Development - The Management of Change
On Intervening in Organizations - Our Consulting Philosophy
Facing Tough Times? How to Guide the Community Toward Informed Decision MakingHow to Resolve Fire Service Field Deployment Challenges
Practical Strategies for Leaders
Incident Management Teams Trained and Ready
Vista Council Pledges to Revamp Development Review Process, March 2007The Future of Development in Jackson County, January 2006
Changing the Culture of "No" in Clark County Washington, December 2004
Training for the Emergency Operations Staff
California Department of Transportation, Division of Mass Transit, Section 5311 Handbook and Guide, April 2002
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